Shipping policy
We want your order to reach you quickly, safely, and with no stress. Here’s everything you need to know about how we ship.
🚚 Processing Time
All orders are processed within 1–3 business days.
You’ll receive a confirmation email as soon as your order is packed and ready to go.
🌍 Shipping Times
Shipping times depend on your location:
- Australia: 2–6 business days
- USA, UK & Canada: 7–14 business days
- Rest of the World: 10–20 business days
These are estimates and may vary during busy seasons or due to customs delays.
📦 Shipping Costs
Shipping rates are calculated at checkout based on your location and package weight.
We also offer free shipping on orders over [your amount].
🔍 Order Tracking
Once your order ships, you’ll receive an email with a tracking number.
You can track your package anytime using our Track Order page.
🌐 International Shipping
Yes, we ship worldwide.
Please note:
- Customs fees, taxes, or import duties may apply depending on your country.
- These charges are not included in our shipping fees and are the customer’s responsibility.
❗ Incorrect Address
Please double-check your address before placing your order.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
🛑 Lost or Stolen Packages
If your tracking shows “delivered” but you can’t find your package:
- Check with neighbours
- Check around your property
- Contact the local carrier
If you still can’t locate it, email us at afrourbanapparel@gmail.com and we’ll help as much as we can.
❤️ Need Help?
If you have any questions about shipping, reach out anytime:
afrourbanapparel@gmail.com
We’re here to make your shopping experience smooth and simple.